Placing an Order
How do I place a reservation?
You can call in or email us.
What if I need help choosing tools?
You can stop in and we can go over options
Can I schedule a rental for a future date?
Yes
How long in advance do I need to reserve?
As far out as you want
Do you accept walk-in customers?
Yes
What if an item I want is out of stock for my rental period?
We can reschedule or you can use a different machine.
How do I know if my order is confirmed?
Through phone call or email
I placed my order on the phone, will I receive a confirmation?
Yes, verbal or email
When do I get a receipt?
At pick-up and return
What happens if I need to keep the tool(s) longer, can I extend my rental?
Yes, just call in to extend rental.
Do you offer long term rentals?
Yes
Canceling an Order
What is the cancellation policy?
Just cancel prior to the day of rental.
Is there a cancellation fee?
Not as long as you cancel prior to day of rental
Payment
What forms of payment do you accept?
Cash, Check, Credit Card
Do you require a security deposit?
No, just rental payment in full.
Can I pay my rental fee with my debit card?
Yes
What if the credit card holder cannot be present to pick up the equipment?
They can call in the information
When will my credit card be charged?
At the time of pick-up or reservation
Can I split the security deposit on more than one credit card?
Yes
Can I put the authorization (hold) on one card and pay on the other?
N/A
Is insurance required for the rental?
No
Pick up and Returns
Where do I pick up and return my order?
At our shop location
What do I need to bring with me to pick up my order?
Ohio drivers license and credit card..
Can my coworker, assistant, spouse, friend, etc. pick up or return my order?
Yes
Do you ship orders?
Yes
What if I am late in returning my order?
We give some forgiveness on the time.
What if I forget to return an item in my order?
You’re responsible for the time that it’s out on your rental and will be charged for extended time until item is returned
What if I leave my own equipment in my rental items?
You can pick it up at anytime
Equipment
What condition will the equipment be in?
In good working condition
Does all the equipment come with manuals?
If requested at time of rental
What happens if my gear does not work?
We will replace it.
What happens if I damage something during my rental?
You’re responsible for all damages.
What happens if the equipment is stolen or lost?
You’re responsible for the equipment during your rental period.
RENTING TOOLS
